What is white label reputation management software?

White label Reputation Management allows companies to rebrand this powerful review management software as their own. Offered as a subscription service, Vendasta’s white label solution gives brands and agencies the ability to help businesses track, manage, and control their online reputation, to earn trust and loyalty among customers and reach a wider online audience.

How does white label reputation management software work?

White label Reputation Management works the same way but under the brand and logo of the agency or company offering it to their clients.

What are the key features of a white label reputation management software?

Primary key features include quickly responding to reviews from the most popular review sites like Google and Facebook directly in the dashboard, robust filtering to monitor reviews from specific sites and/or by type, powerful analytics to gauge review sentiment, listing management overview to correct location data at major online directories.

What are the benefits of using white label reputation management software?

White label Reputation Management creates efficiencies for Partners and their clients to save them time using the AI-integration and templates and instills confidence in their customers by responding quickly in a timely fashion with thoughtful responses.

Can white label reputation management software be customized to match my brand's identity?

Yes, White label Reputation Management allows companies to rebrand this powerful review management software as their own with their own logo and even renaming the solution to match their brand identity.

Increase lead capture and conversion with
AI-assisted web chat

Help your local business clients capture and convert more leads, faster. Vendasta’s AI-assisted web chat lead capture and communication hub centralizes follow-up ready leads from multiple sources in one place. Your clients can quickly connect with new leads to provide a winning customer experience.

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Automate lead capture with AI-assisted web chat.

Take the conversation offline by responding with SMS messaging.

Respond to enquiries from Google Search, Maps, and Facebook Messenger

Collaborate with your team to provide great customer communication.

Coming soon: Send and receive emails, and respond to Instagram DMs.

Automate lead capture with AI-assisted web chat

Let your clients make a great first impression by responding rapidly to new leads.
Provide custom knowledge about your client’s business to expand the widget’s conversational capacity.
Ensure contact details are collected and logged in an included CRM your clients can use.
Deliver follow-up ready leads to your clients.

Discover more powerful AI features →

Capture and convert more leads in less time

Respond, capture, and convert new business quickly with all inbound leads centralized in one place. Respond to messages coming in through your website, SMS, Facebook, and Google Search and Maps right from Inbox in Business App. Soon Instagram DMs will be delivered to Inbox too.

Make a great first impression with rapid response times

Don’t leave new leads hanging. Local businesses can count on the AI-assisted web chat to keep communication lines open during the dinner rush, the daily school run, or after hours. AI-assisted web chat lead capture greets website visitors immediately and sends their contact information for follow up. Add custom knowledge to expand the web chat widget’s ability to answer questions about a business’ hours, services, and more.

Expand engagement with SMS

With an average open rate of 98%, SMS is a surefire way to catch the attention of your audience. Get more conversations started, and keep them flowing post-purchase to turn new sales into repeat business with nearly unlimited* SMS messaging from a local texting number (US and Canada).

*Some carriers limit the number of sent messages per day to 2000-3000.

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Increase ROI on lead generation expenditures

Invest in SEO and ad campaigns to attract more leads with confidence. Messages from SMS and Google Search and Maps arrive right in Inbox, ready for follow up. For enquiries coming through a business’ website, AI-powered web chat lead capture guarantees prompt responses and collects contact information to help acquire new customers. With a consistent, efficient lead management process in place, businesses can invest in attracting new clientele with confidence in a return on their investment.

Improve the customer experience through teamwork

Don’t send business into the arms of your competitors by responding too slowly. Manage all communication from a shared inbox where your whole team can work together to quickly connect with new leads. Collaborate on customer acquisition, sales, and support communication to provide a winning customer experience.

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The ultimate communication hub for local businesses

Manage all customer communication from one place with these integrations.

Google Business

Respond to messages from Google Search and Maps.

SMS

Send and respond to SMS messages.

Any website

Respond to enquiries submitted on your clients’ websites.

Facebook

Respond to messages from Facebook.

Email

Coming soon!

Instagram

Coming soon!

See how we stack up

Vendasta’s AI-assisted web chat takes your client communication and lead management to the stratosphere. AI-powered chat responds to and captures leads instantly, a team inbox unites conversations from all sources including Google Business Profile, and unlimited SMS ensures you never miss reaching a lead.

Companiess
Unlimited Contacts	No, limits on number of contacts with some plans	No, limits on number of contacts with some plans	No, limits on number of contacts with some plans	No, limits on number of contacts with some plans
White Labeling	Yes, with some plans	Yes, but only with some plans
Centralized Lead Managemento
AI Powered Lead Capture
Enhanced SMS Messaging
Unlimited SMS
Website Chat Widget
AI-Powered Chatbot
A2P Registration Included

Grow your clients business with
a suite of Vendasta solutions

Provide an all-in-one solution

Support every aspect of local business growth with five AI-assisted tools.

Build online visibility

Products to connect with prospects everywhere they search

Drive and optimize conversions

We make it easy to connect with new customers every step of their journey

Automated reporting and insights

Powerful reporting that empowers your business to sell more

Provide an all-in-one solution

Support every aspect of local business growth with five AI-assisted tools.

Campaigns Pro Inbox Pro Local SEO Pro Reputation Management Premium Social Marketing Pro

Build online visibility

Products to connect with prospects everywhere they search

Local Listings Review Management Google Business Profile Management Social Management Website Design

Drive and optimize conversions

We make it easy to connect with new customers every step of their journey

Advertising Tools Messaging Powered by AI Sales Automation Tools Appointment Booking Payment Collection

Automated reporting and insights

Powerful reporting that empowers your business to sell more

Business Listing Accuracy Competitive Intel Marketing Channel Reporting Prospect Needs Sales Tool

FAQs

How does the AI-assisted web chat lead capture work?

When you’re hard at work, it can be difficult to reply to leads instantly when they reach out, leaving your business vulnerable to losing leads to competitors that respond faster. AI-assisted web chat will reply for you, with simple conversational behaviour designed to get a name and mobile phone number, capturing the lead for your team to follow up with later. Additional context can be provided to enable the web chat to answer basic questions around operating hours and products/services provided. AI-assisted web chat widget can be installed on a website, to engage with and capture lead contact info from visitors to the site.

What kinds of websites are supported by web chat?

Web chat can be installed on any website where you can add a custom code to the element of the site. A WordPress plugin is also provided, to make it easy to install on a WordPress website.

How much does the chatbot know about the business? Can it answer questions?

The AI chatbot thanks users for their questions, records them for a business person to follow up, and tries to get a name and phone number, so the business can reply and get new customers. The contact will be added to the CRM in Business App, and the conversation will show in Inbox, ready for your client’s team to follow up.

The AI-powered web chat is intelligent enough to answer basic questions about the business in question, such as their location, operating hours and offerings based on their business profile. You’ll soon be able to upload more information to expand its knowledge. Add FAQs, pricing details, more context on the products and services a business does and does not offer, and even instructions on how to book appointments so that the web chat widget can converse with visitors to the website and answer more of their questions automatically – saving small businesses time, while capturing leads.

Is there an extra charge for AI-assisted web chat?

No extra charge – the AI-assisted web chat lead capture is fully included with Inbox Pro.

If we install the Inbox Pro chat on a client's website, will it be only the AI agent answering customers, or will real agents talk to customers?

The web chat is 100% AI-managed lead capture. Small businesses are busy, and can’t always reply instantly – that’s why the AI assistant will get a website visitor’s name and number, answer basic questions around operating hours and products/services provided, and then notify the business they have a new lead – the business can reply via SMS as soon as possible, and move the conversation off the website and onto the customer’s phone.

What countries can use SMS messaging in Inbox Pro?

Currently, businesses located in United States and Canada can use SMS messaging. Businesses located in other countries can use Web Chat, Google Business chat, Email (coming soon), Facebook chat (coming soon), Instagram chat (coming soon).

Start reselling lead capture and communication software with Vendasta

Ready to explore Vendasta’s social media management software?

Talk to one of our experts or try our software for free to discover exactly how we can help your clients manage lead capture and communication at scale.

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Increase lead capture and conversion with AI-assisted web chat

Automate lead capture with AI-assisted web chat

Capture and convert more leads in less time

Make a great first impression with rapid response times

Expand engagement with SMS

Start scaling your agency
with Vendasta

Take a tour of the
Vendasta Platform

Start scaling your agency
with Vendasta

Start scaling your agency
with Vendasta

Start scaling your agency
with Vendasta

Take a tour of the
Vendasta Platform

Read the playbook
for starting a digital
marketing agency

Discover how to grow your
agency into a digital
marketing goliath

Learn how to make money
with AI andmonetize
innovation

Take a tour of the
Vendasta Platform

Take a tour of the
Vendasta Platform

Increase lead capture and conversion with
AI-assisted web chat

Grow your clients business with
a suite of Vendasta solutions

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